5-Star Promise 

We will ask you, based on a stated 5-Star Promise criteria, to rate us three times a year. If we fail to live up to the five-star criteria, we will discount your service.

  • We present to you our 5-Star Promise detailing the work, if performed well, meriting a star in all 5 categories.  
  • Three times a year, we will schedule an MTS HealthCheck to evaluate the performance of your IT environment with recommendations and suggestions on how to leverage IT to your advantage.
  • If we fail to meet any one of the 5-stars, the bill is discounted, and we try harder.

Five-star service performance or we discount the bill. 

That’s our 5-Star Promise to you. 


to you!

5-Star service is not an award. It is a declaration that our team will go out of our way to deliver the technology experience promised in our 5-Star Promise. The difference between four-star and five-star service is the mindset; a way of working and most of all, a healthy disdain for anything mediocre.

We have challenged our team to go the extra mile to meet a set of standards that we believe, if delivered to you, constitute a 5-Star service rating and we are willing to earn it.

Here's How the 5-Star Promise Works: