We will ask you, based on a stated 5-Star Promise criteria, to rate us three times a year. If we fail to receive 5 stars from you, we will discount your service.
Five-star service performance or we discount the bill.
That’s our 5-Star Promise to you.
5-Star service is not an award. It is a declaration that our team will go out of our way to deliver the technology experience stated in our 5-Star Promise. The difference between four-star and five-star service is the mindset; a way of working and most of all, a healthy disdain for anything mediocre.
We have challenged our team to go the extra mile to meet a set of standards that we believe, if delivered to you, constitute a 5-Star service rating and we are willing to earn it.
Here's How the 5-Star Promise Works: