THE SECRET

 SAUCE

No one achieves greatness because of what they do;
they achieve greatness in the way they do it. 

We recognize that even high-quality products can become commodities and that certifications are near-standard practice. We challenge the status quo of mediocre IT service by focusing on how we serve you. Our secret sauce is the way in which we do it with our all-out, never-say-die approach to services and solutions which separates MicroTech from other IT providers.

It’s simply our job to help customers better than anyone else does.

MicroTech Systems

TEAM

We’d like to introduce you to the MicroTech team. Yes our team delivers IT solutions, but that is only part of the story. We started as a family business in 1970 – the year of the Apollo 13 space disaster; break-up of The Beatles; and the Best Actor Oscar win of George C. Scott for his role in “Patton.” So we’ve been at it awhile.

We began by helping customers with their service needs on cash registers and adding machines. The world has changed mightily since then, but what hasn’t changed is our basic notion that our business really is helping solve problems and maximize opportunities for our clients. We’ve evolved to provide IT and computer network consulting to a growing roster of successful small and mid-sized businesses.

No one achieves greatness because of what they do;
they achieve greatness in the way they do it.

Simply put, it’s our job to deliver superior IT service along with an exceptional experience to the customers we serve.

5-STAR SERVICE DIFFERENTIATORS THAT MIRROR OUR CORE VALUES & PROMISE TO YOU.

We recognize that even high-quality products can become commodities and that certifications are near-standard practice. We challenge mediocre IT service by focusing on how we serve you with our 5-star Promise. We believe our all-out, never-say-die approach to services and solutions is what separates MicroTech from others.

1

INTEGRITY IS CORE TO HOW WE SERVE YOU

We seek to be partners with you in your business and not just the “IT guy” by acting as professionals with the intent to do what is best for your business. We put honest and forthright character above all else and will strive to do what is right and fair, regardless of the short-term cost.

WE NEVER GIVE UP

We don’t always have all of the answers, but we uphold that there is a solution to every problem and we won’t quit until we find it. Our never-say-die approach to superior service is built around the idea that there is always a solution and by not giving up on the problem, together we will find it and we will deliver it.

2

3

WE OWN IT

We own the work we do for you and the quality of the work that is delivered. Inside the organization, we encourage employees to own everything in their world; acknowledge mistakes and admit failures; take ownership; learn from them and grow through them.

WE WANT TO BUILD TRUST

We recognize that trust is earned not given, hence, we value long-term relationships with our clients, employees, and our community. We take the opportunity to build trust in every encounter knowing that superior service can only be delivered through a quality relationship.

4

5

WE DELIVER A 5-STAR PROMISE

Ninety-two percent of our Google reviews are 5-star and it’s because of our 5-star promise delivery. We back-up our service claims with a 5-Star Promise based on predefined service criteria that have to meet three times a year in order to gain up to live up to our guaranteed promise delivery to you. And, if we don’t meet it, we discount the bill. Put us to the test and let us prove what a difference an exceptional IT experience can mean to your business.

Our 5-Star

 Promise

We back up our promise to never provide mediocre IT service and to meet and/or exceed your expectations with our 5-Star Promise. Learn more about what you can expect when you work with MicroTech, and what we do to ensure that we meet our promise to you.

Read our Reviews

My company has been with Micro Tech for about two months. They are fantastic. I worked with a previous tech firm for about 1-1/2 years to solve our IT issues with no satisfactory results. Since switching to Micro Tech our IT issues are being solved quickly. The techs are highly skilled and able to explain in layman's terms what the issues are and the next steps needed. When unexpected issues occur their response time is immediate. I would highly recommend them for your IT needs.read more
Christine Shira
Christine Shira
17:30 18 Aug 17
Mike Biggs, as our IT rep at K2 Construction, does an outstanding job. Not only is he able to solve all the issues but he takes the time to explain what happened, why it happened, and how to prevent it from happening. He is also very responsive when it comes to emergencies contacting him through both phone calls and/or emails. He also is very pleasant and easy to work with.read more
Walter Wadman
Walter Wadman
20:46 19 Oct 17
The level of service our company receives from MicroTech Systems has exceeded my expectations. The personal service that I receive as a client is exceptional. I appreciate the time they take to review my account with me frequently. Service calls are responded to quickly and efficiently. MicroTech Systems was instrumental in the development and implementation of our Cybersecurity Plan. My job is easier knowing that I can pick up the phone and they will resolve any concern I have or respond with resolutions in a timely fashion.read more
Terri Christensen
Terri Christensen
19:55 10 Aug 17
We have been using MicroTech for 6 months and I wish we would have made the change earlier. They respond to tickets in a timely manner and have helped us ensure that our systems are running as efficient as possible. Staff is friendly and professional. I would highly recommend MicroTech to anyone looking for a new IT Company.read more
Jason Stirtz
Jason Stirtz
04:28 02 Sep 17
I've worked with MicroTech for several years now. They manage the IT infrastructure for my 2 companies. This includes servers, desktops, laptops, software as well as my licenses / accounts for the hosted services I utilize. The entire staff is professional & trustworthy, pricing is fair and reasonable. I recommend MicroTech regularly and definitely recommend them here.read more
Dylan Pedersen
Dylan Pedersen
21:05 10 Aug 17
We have used MicroTech for the past 10 years at my place of business. They have always had exceptional customer service on minor calls and well as complicated issues. They have orchestrated our last two company wide server upgrade/installs without issue and ahead of schedule. I highly recommend them.read more
Kristi Dietz
Kristi Dietz
18:15 15 Mar 18
MicroTech has helped us for over 14 years. They continue to shine in customer service and knowledge in the IT industry.
Medical Practice
Medical Practice
16:38 15 Mar 18
We have used Micro Tech for IT services for over 5 years, and we are happy to partner with them due to their professionalism, responsiveness, and overall support. The team at Micro Tech is highly professional and easy to work with. We have worked through issues ranging from minor to major, as well as purchasing and installing new equipment, and their response time has been exceptional! We appreciate their level of client service and knowledge within their industry. They keep our business up and running!read more
Haylee Huston
Haylee Huston
15:53 01 Apr 18
Micro Tech has been our IT go-to company for over 15 years. They have addressed all of our IT needs; whether it is the purchase of new hardware or repairing our email and software problems and issues. Their response time has been on point....when you are having computer issues you need someone now...not the next day...and they have always been there to help us within hours of our problem. I would recommend them to any business, small or large...their staff is prompt, courteous and most of all knowledgeable about all computer issues and problems. They are up to date on all the new products and operating systems out there and help us to run our office efficiently. I would consider them the best IT company in the Treasure Valley.read more
Aline Gonzales
Aline Gonzales
17:54 06 Jun 18
Our law firm has used MicroTech for all our IT needs for many years. I couldn't be happier with their performance and response time. I highly recommend them!
Tracey Presler
Tracey Presler
17:10 07 Jun 18
When we started working with MicroTech we had little IT support - they were a dream come true! 9 years later, we continue to work with them due to their quick response to our service needs, follow-up, great advice and fantastic Team.
Lonna Bell
Lonna Bell
20:22 05 Jul 18
We've used MicroTech for about 9 months now and they are excellent to work with. Tickets are processed in a timely fashion, they are able to advise us on product selections and are always available for expedited issues. We were able to agree to a term that met our needs without having to pay for services we didn't need or time we would not use. Everyone is great to work with and always friendly.read more
Krystal Debates
Krystal Debates
17:23 09 Oct 18
Microtech delivers exceptional tech support 100% of the time. They are so personable and create more than just a business relationship. I ultimately feel like I know and have built relationships with each of them.
Kristia Simmons
Kristia Simmons
18:46 19 Oct 18
Awesome company with a great staff! MicroTech Systems, Inc. is sponsoring the Eagle Tennis Club Turkey Tennis District Open Nov. 15-18. We are so excited to have them sponsor our Junior Tournament!
Vicki Osweiler
Vicki Osweiler
18:29 12 Nov 18
Google Rating
4.9

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